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    Having your goods delivered is SO easy with SO-NU®. 

    SHIPPING COST
    We offer free Shipping to the USA and Canada on all orders over $100

    Free Shipping $100.00 and up $0.00
    USPS Ground $0.00 - $30.00 $5.00
    USPS Ground $30.01 - $99.99 $10.00

    DELIVERY TIMES
    Your package is shipped Miami,FL. Once payment is received your order is processed and dispatched within 1 business day. Should there be any delays which ( rarely the case ) you will be notified immediately. All orders are shipped with UPS ground and the estimate delivery timeframe is 1-5 days. 

    ORDER TRACKING
    One your order is dispatched you will receive an automated email including your UPS tracking number.

    Parcels can be tracked via www.ups.com 

     

    Returns

    Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    Additional non-returnable items:
    Gift cards
    Downloadable software products

    To complete your return, we require a receipt or proof of purchase.

    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at
    sales@itssonu.com

    Sale items (if applicable)
    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    Exchanges (if applicable)
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@itssonu.com

    Gifts
    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

    Shipping
    To return your product, you should mail your product to: ItsSoNU LLC ,2100 NW 129 Avenue, Suite 110, Miami FL 33182

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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